Butte College SBDCServing Butte, Glenn & Tehama Counties

The Customer Experience in the New Dine In Reality

The Customer Experience in the New Dine In Reality

Thursday, July 9, 2020 2:00pm to 3:30pm
No fee



Join Holly Stiel, Hospitality and Customer Service expert, for a Webinar to show restaurant owners/managers how they can merge COVID-19 government guidelines with hospitality best practices.

During this Webinar, Holly will present ideas you can use to embed proven hospitality best practices into the government guidelines for COVID-19. Topics covered include:

  • Communicating positively with vocal, verbal, and visual signals
  • Saying “No” effectively using The Wings of No™
  • Incorporating hospitality into:
  • Social Distancing
  • Wearing Masks
  • Hand Sanitizing Stations
  • Creating a COVID-19 Concierge type position to work the room
  • Escalating situations with customers

Holly Stiel is a trailblazing service philosopher who innovated a method of training based on her 17 years as a world-class concierge. She is the founder of Thank You Very Much, Inc., has worked with clients renowned for their distinctive service such as Disney, Nordstrom, AVEDA, American Express and Hilton Hotels and Resorts. She has a passion and a focus on The Spirit In Service and supports front line service providers navigate the highly charged emotional business of working with people.


Louise Dawson


As concerns continue about coronavirus (COVID-19), we’re here to help you navigate available resources, answer your business questions and be a trusted partner for your business
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Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or HSU Sponsored Programs Foundation.