Event

Delivering Outstanding Customer Service in a Retail Business (Red Bluff)

Feb 4 9:00 am — 11:00 am
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Event Details

Delivering Outstanding Customer Service in a Retail Business (Red Bluff)
Start Date: 2/4/2025
Scheduled Time(s): 9:00am – 11:00am Total Hours: 2:00 (h:mm)

Description:
Excellent customer service is critical for increasing sales and profit, employee and customer retention, and sustaining any type of business success. Understanding the nuances of customer service that result in outstanding customer experience is a strategy for success in any business. You will learn the tools to a properly trained team and or staff, improve your customer’s experience, and create a more pleasant environment for everyone. Training topics include: Advantages of outstanding customer service (i.e., increase sales, customer retention, theft reduction, client expectations); How to create outstanding customer service (i.e., phone, in-person, virtually); Understanding your customers’ wants and expectations; How Outstanding Customer Service leads to improved business bottom line, and Examples of Modeling Practices & Behaviors (i.e., scripts, observation, feedback, reward), and more.

The information provided in this webinar and any supplementary materials provided to registrants are intended for educational and informational purposes only and does not constitute professional financial or legal advice. No registrant should act or fail to act on the basis of any material contained in this webinar without obtaining proper financial, legal or other professional advice specific to their situation. The Northern CaliforniaSmall Business Development Center, and its host, the HSU Sponsored Programs Foundation, specifically disclaims any liability, loss or risk, personal or otherwise, which is incurred as a consequence, directly or indirectly, of the use and application of any of the information presented in this webinar. By registering for this webinar you acknowledge and agree that you have read, understood, accept and agree to the above disclaimer and that under no circumstances shall the Northern California Small Business Development Center or it’s host, the HSU Sponsored Programs Foundation, be held liable for any claims, losses, or damages of any kind or nature arising out of or in any way related to the information provided in this webinar and/or the registrant’s use of or reliance on said information.

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